We've shipped AI chatbots across customer support, sales qualification, and internal ops. Our bots maintain conversation context, access real data via RAG, and escalate to humans at exactly the right moment.
About This Service
AI chatbots have moved from FAQ bots to revenue infrastructure. iMOBDEV builds conversational AI chatbots powered by GPT-4o, Claude, and Gemini that understand context across multi-turn conversations, access real business data via RAG, and escalate to human agents with full conversation context transfer. We've shipped chatbots that cut support ticket volume by 60%, qualified thousands of leads monthly, and operated 24/7 on WhatsApp, web, and Slack without performance degradation.
What's Included
A full breakdown of every deliverable — no hidden extras, no scope surprises.
Tier-1 support automation with tool use (order lookup, account status, returns initiation), knowledge base RAG, and intelligent escalation when confidence drops below threshold
Lead capture and qualification bots that ask discovery questions, score leads by intent, book demos, and sync structured data to your CRM in real time
Employee self-service bots for IT ticket creation, HR policy Q&A, onboarding checklists, and leave request processing — integrated with Jira, ServiceNow, and Workday
Shopping assistant bots that understand natural language product queries, apply filters, track orders, and process returns — reducing support volume for e-commerce teams
Native bots on WhatsApp Business API, Telegram Bot API, and Slack with media handling, button flows, and session persistence across channels
Language-detecting chatbots that respond in the user's language across 50+ languages — with per-language quality benchmarking and fallback handling
Whisper-based STT and ElevenLabs/TTS voice layer on top of LLM chatbots — for phone support, smart speaker integrations, and accessibility use cases
Knowledge base ingestion pipeline (PDF, HTML, Confluence, Notion), vector search with Pinecone or Weaviate, and grounded responses that cite their source
Why Work With Us
Our chatbots have demonstrably cut tier-1 support volume by 50–70% for e-commerce and SaaS clients. We measure this — it's in the project contract.
Bots remember what you said 10 messages ago. Conversation context persists across sessions via Redis — users don't re-explain their situation every time.
Escalation triggers on confidence score, topic detection, or user frustration signals — and transfers the full conversation history to the human agent, not just a handover message.
RAG grounding, response validation, and explicit "I don't know" fallbacks ensure your chatbot never invents product details, policies, or pricing.
Deep dive into your goals, users, and constraints. Deliverable: detailed project brief and technical specification.
System architecture, API contracts, UI/UX wireframes reviewed with your team before a line of code is written.
2-week sprints with daily standups. Working software demonstrated every sprint — full visibility throughout.
Automated unit and integration tests plus manual QA each sprint. Zero critical bugs shipped to production.
CI/CD pipeline, cloud provisioning, zero-downtime deployment. Launch day is never a surprise.
Post-launch monitoring, performance optimization, and ongoing feature roadmap execution.
Engagement Models
Three ways to engage — pick what fits your project, timeline, and budget.
One or more senior developers assigned full-time to your project — embedded in your workflow, shipping on your timeline.
Pay as you go. Ideal for short bursts, quick iterations, or when scope is still taking shape.
Defined scope, locked budget, predictable delivery date. No surprises — just a clear SOW and milestone sign-offs.
Free consultation · No commitment · Response within 1 business day
Industries
We bring deep domain knowledge across every major industry vertical — not just technical execution.
We don't retrofit AI; we design for it from day one — architecture, data, and UX.
Agile sprints with clear milestones, transparent reporting, and zero deadline surprises.
No hidden costs. Fixed-price or dedicated team models — you choose what fits.
India-based delivery excellence with US and UAE client engagement offices.
ISO 27001-compliant, NDA-ready, GDPR-aware — secure by design at every layer.
We're a long-term partner, not a one-and-done vendor. We grow as you grow.
Client Stories
“iMOBDEV delivered our AI-powered fintech app 2 weeks ahead of schedule. The quality is exceptional — it feels like a product from a top Silicon Valley company.”
Sarah Mitchell
CTO, PayEdge Finance
Insights
Let's Build Together
Tell us what you're building. Our team will review your requirements and get back to you with a detailed approach — no generic proposals, no overselling.
4.9/5
Clutch Rating
200+
Happy Clients
17+
Years Experience
