Global Enterprises

Global Enterprises operates immigration and corporate advisory offices across Perth, Tianjin, London, and Singapore, managing thousands of visa and case applications simultaneously. Before partnering with iMobdev, clients and case officers relied on email threads and phone calls to check where an application stood in the pipeline — from "preparing case for lodgment" through payment, officer allocation, and final decision. There was no single source of truth for case status.

Case officers spent significant time answering the same status inquiries, and clients had no visibility into document checklists required for their applications — items like signed contracts, IELTS results, health insurance, and CV submissions were tracked manually across spreadsheets and paper files. Missing documents frequently caused delays that were only discovered late in the process.

The business cost was substantial: slow client communication eroded trust in a service where speed and certainty matter most, support staff were overloaded with repetitive status calls, and the firm's multiple international offices lacked a consistent, branded way to publish company news and announcements to clients.

Legacy internal tools were desktop-only and fragmented by office location, meaning a client engaging with the Tianjin office had a completely different experience than one working with Perth. There was no mobile-first channel for direct, real-time client communication or for keeping applicants updated on next steps.

Since launch, Global Enterprises has seen client-side status inquiry calls drop by an estimated 45%, as clients now check their case stage directly in the app rather than contacting support. Internal case officers report faster document turnaround, with checklist-driven submissions cutting missing-document delays by roughly a third. Client satisfaction scores across the firm's four regional offices improved measurably within the first two quarters post-launch, and the in-app Message Centre became the primary communication channel for over 60% of active cases. The platform now serves as the digital front door for the firm's global client base, with room to extend case-tracking automation into further regions ahead.